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The resumé of Jack Cooper - Jack of all trades with a Masters in Digital Art

Job Expierence

Supporting external customers by utilizing strong technical problem-solving skills for Apple product ecosystem.
  • Maintained commitments with customers when their issues required additional guidance that may take serval days. Facilitated communication between the Engineering teams and customers.
  • Adeptly handled customers' technical issues by leveraging strong communication and problem-solving skills, achieving an issue resolution and customer satisfaction rate surpassing the enterprise averages.
  • Managed complex Mac-related issues by employing advanced troubleshooting techniques, resulting in precise problem identification and timely resolutions. Customers benefited from efficient solutions, leading to heightened satisfaction and minimized downtime.
  • Guided customers through the complexities of Mac features with clear instructions and step-by-step guidance, empowering them to gain a comprehensive understanding of their devices and fostering increased confidence in utilizing Mac products and services.

Specialized in crafting immersive and user-centric web experience for company website.
  • Leveraged WordPress expertise to craft and implement engaging subpages for the company's website, significantly enhancing navigation and user experience while ensuring alignment with brand identity and design standards.
  • Facilitated regular meetings with the CEO to understand and align with his vision, resulting in the creation of a website that exceeded expectations and effectively represented the company's brand.
  • Transformed static design concepts into dynamic and functional websites using WordPress, showcasing adaptability and proficiency in turning ideas into reality.
  • Demonstrated versatility by concurrently assisting with film projects for the company's social media platforms while actively working on website development, showcasing a multi-faceted skill set and commitment to organizational success.

Delivered personalized, technology-driven solutions, fostering an exceptional customer experience in store throughout multiple departments.
  • Seamlessly navigated multiple departments within Best Buy to provide comprehensive assistance to customers, ensuring a seamless shopping experience from initial inquiry to final purchase, while effectively coordinating with colleagues to address diverse customer needs and inquiries.
  • Leveraged strong interpersonal skills to build rapport with customers, establishing trust and loyalty while effectively addressing inquiries and resolving issues to exceed customer expectations.
  • Demonstrated exceptional product knowledge and proficiency in explaining complex technical specifications in a clear and accessible manner, enhancing the customer's understanding and confidence in their purchases.

Meticulously orchestrated the movement of merchandise, optimizing inventory management processes to ensure timely availability of products.
  • Orchestrated the efficient movement of merchandise as a Product Flow specialist, ensuring seamless inventory management processes and timely availability of products to meet customer demands.
  • Implemented strategic workflows and protocols to streamline product flow operations, resulting in increased productivity and minimized bottlenecks within the supply chain.
  • Collaborated closely with cross-functional teams to coordinate inventory replenishment and distribution activities, fostering smooth communication channels and facilitating effective problem-solving to overcome logistical challenges.
  • Leveraged analytical skills to assess inventory levels and demand forecasts, enabling proactive decision-making and optimized allocation of resources to meet business objectives effectively.

Crafted a visually captivating and meaningful logo that effectively communicated the organization's mission and values, fostering a sense of trust and credibility within the community.
  • Conceptualized and designed a distinctive logo for the South Carolina Department of Mental Health (SCDMH) Office of Emergency Services, strategically integrating elements that encapsulated the organization's identity and mission.
  • Translated the conceptual vision into practical applications by adapting the logo design for implementation on uniforms and buses, ensuring consistent brand representation across various mediums and enhancing visibility within the community.

Education

Major: Media Arts
Concentration: Art Education

Major: Media Arts
Concentration: Game Design

Skills

  • Adaptability
  • Interpersonal Communication
  • Time Management
  • Photography/Photo Editing
  • Videography/Video Editing
  • Adobe Creative Suite
  • Screen Writing
  • Web Design

Interests/Hobbies

  • Queer Studies
  • Table Top Games
Image

Jack Cooper

Editor, Writer, and Designer

Jack Cooper is an alumni of the University of South Carolina. They studied game design and wants to explore mythology in an interactive way. In the past, they had written and directed a play about the French Revolution at Midlands Technical College where they also were the lead costume designer and make-up artist. When Highscore Headquarters was apart of Student Gamecock Television they were the Livestream coordinator, podcast host, livestream host, and graphic designer. Currently, they are working on personal projects.

My Skillset

Adapatability

Creative Writing

Video Editing

Photo Editing

Maya/Blender

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